Privacy Policy

1. Who We Are

ICT Business Academy Limited is the data controller responsible for your personal information. We are a company registered in England & Wales.

• Company name: ICT Business Academy Limited
• Company registration number: 17328995
• Registered office: 62 Mallows Grove, Dudley, DY1 4SU, England
• SIC: 85624 (Distance education)
• Email: admissions@ictbusinessacademy.co.uk
• Telephone: 0161 496 0213

2. Information We Collect

We collect only the information needed to provide our courses and services. This includes information you give us directly, information we collect automatically, and information from your use of our services.

• Identity and contact details: your name, email address, telephone number and country of residence.
• Enrolment and academic information: course selections, study preferences, exam history and any information you provide through our admission forms.
• Payment and billing information: course fees, payment references and fee status. We do not store full card details on our servers.
• Technical data: IP address, browser type, device information and pages you visit on our website.
• Communication data: your messages, emails, WhatsApp conversations and call records with our admissions team.
• Marketing preferences: your choices about receiving course updates and offers.

3. How We Use Your Information

We use your personal information for the following purposes, each supported by an appropriate lawful basis under the UK GDPR:

• To process your enrolment and deliver your course, including providing access to live online classes, recorded sessions and learning materials (contract performance).
• To manage payments, issue invoices and certificates (contract performance and legal obligation).
• To respond to your enquiries via our enquiry and admission forms, email, phone and WhatsApp (legitimate interests).
• To improve our website, courses and student experience (legitimate interests).
• To send you course updates and offers, only where you have consented (consent).
• To comply with legal, accounting and regulatory obligations, such as retaining financial records (legal obligation).

4. Data Processed by Our Systems

When you use our website or submit a form, your information is processed by the following systems. We only share the minimum data required for each service to function.

• Student records system (ERP): information submitted through our admission forms is transmitted to our student records system to manage your enrolment, fees and academic records.
• Lead and enquiry storage: enquiry data is stored securely in our enquiry database to manage admissions communications.
• Meta Pixel (Facebook): we use the Meta Pixel on our website to measure the effectiveness of our advertising. This processing is based on your consent. You can withdraw consent at any time by adjusting your browser settings.
• WhatsApp: if you contact us on WhatsApp, your message history is used solely to answer your enquiry.
• Email: emails sent to and from our team are stored on our email provider to manage communications.
• Analytics: anonymous usage statistics help us understand how visitors use our website.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to function correctly and to understand visitor behaviour.

• Essential cookies: required for the website to operate, such as remembering your preferences during a session.
• Analytics cookies: help us understand how visitors interact with our pages so we can improve the site.
• Marketing cookies: used by the Meta Pixel to measure advertising performance. Only set with your consent.

6. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purpose it was collected, and to meet legal and regulatory requirements.

• Enquiry data: held for up to 24 months after your last contact, unless you enrol with us.
• Student records: retained for the duration of your enrolment and for a reasonable period afterwards to support certification and academic record requests.
• Financial records: retained in line with UK accounting and tax requirements.
• Marketing data: retained until you withdraw your consent or opt out.

7. Your Rights

Under the UK GDPR you have the following rights in relation to your personal data. These rights are free to exercise and can be requested at any time.

• Right of access: obtain a copy of the personal data we hold about you.
• Right to rectification: ask us to correct inaccurate or incomplete data.
• Right to erasure: ask us to delete your personal data where legally permitted.
• Right to restrict processing: ask us to limit how we use your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests, including marketing.
• Right to withdraw consent: withdraw any consent you have given at any time.

8. Data Security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it, including encrypted data transmission (HTTPS), restricted access controls and secure storage of admission and financial records.

9. International Transfers

Your personal data is primarily stored and processed in the United Kingdom and the European Economic Area. Where a service provider processes data outside the UK, we ensure appropriate safeguards are in place (such as standard contractual clauses) so your data receives a level of protection equivalent to UK law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be published on this page with an updated "last reviewed" date. Significant changes will be communicated to enrolled students directly.

11. Complaints & The ICO

If you are unhappy with how we handle your personal data, please contact us first and we will do our best to resolve your concern. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:

• Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Website: ico.org.uk
• Telephone: 0303 123 1113