Refund Policy

1. Policy Summary

If you change your mind after paying for a course, you have the right to cancel within 14 days of the date of payment and receive a full refund — provided you have not already been granted access to the course content or attended live sessions. After that window, or once your course has started, refunds are generally not available.

2. Your 14-Day Cooling-Off Period

Under the Consumer Contracts Regulations 2013, when you buy a distance-learning course online you have a statutory right to a 14-day cooling-off period. This period begins on the day your payment is made.

• The cooling-off period lasts 14 calendar days from the date of payment.
• To cancel, you must tell us in writing by emailing admissions@ictbusinessacademy.co.uk within this period.
• No reason is required — a simple statement that you wish to cancel is enough.

3. When a Full Refund Applies

You will receive a full refund of course fees (no questions asked) when you cancel within the 14-day cooling-off period and any of the following apply:

• You have not been granted access to the course learning materials or student portal.
• You have not attended or started any live online sessions.
• The course has not yet commenced.

4. When Refunds Are Not Available

As permitted by the Consumer Contracts Regulations 2013 for digital content and distance education services, once the service has begun, the right to cancel is lost. Refunds will not be issued where:

• You have already been granted access to course content, the student portal or recorded materials.
• You have attended or commenced live online sessions.
• More than 14 days have passed since the date of payment.
• The request relates to surcharges incurred due to late payment.

5. Late Payment & Surcharges

Fees must be paid by the due date confirmed at enrolment. Late payments may attract a surcharge and can lead to suspension of course access and withholding of certificates and academic records. Surcharges are not refundable.

6. How to Request a Refund

To request a refund, email admissions@ictbusinessacademy.co.uk from the email address you used to enrol, including:

• Your full name
• The course you purchased
• The date of payment
• Confirmation that you wish to cancel under this Refund Policy

7. Refund Timeline

Once your cancellation is confirmed as eligible, we will process your refund within 14 days of confirming your request. The refund will be issued to the original payment method used for your purchase. Please allow additional time for your bank or card provider to show the refund, which is outside our control.

8. Questions?

If you have any questions about this Refund Policy or your payment, our admissions team is here to help.

• Email: admissions@ictbusinessacademy.co.uk
• Telephone: 0161 496 0213
• Address: ICT Business Academy Limited, 62 Mallows Grove, Dudley, DY1 4SU, England